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Frequently Asked Questions - BrickHouse Alert and WanderAlert

What do the indicator lights on the BrickHouse Alert help button mean?

This chart gives you an easy reference to indicator lights on your BrickHouse Alert device.

BrickHouse Alert Indicator Lights

How long will BrickHouse Alert hold a charge?

BrickHouse Alert will hold a charge for 5 days. When it’s time to recharge the device, the charging cradle is easy to use. Simply plug it in and place the device in it. It will take approximately 5 hours to fully recharge.

How can I or my loved one carry this device easily and discreetly?

BrickHouse Alert is a small device that can be carried in a pocket or around the neck using the included lanyard. We also sell accessories, including a hip pouch, for carrying the device.

What add-on services are available for BrickHouse Alert?

Wander Alert is an additional service that allows caretakers to receive wander alerts and pinpoint the location of dementia or Alzheimer’s patients who need to be monitored 24/7.

How does the geofencing feature work with Wander Alert?

Caretakers will set up a geofence around the area where the dementia or Alzheimer's patient is supposed to remain. If the patient exits the area and crosses the line, the user who owns the account and set up the geofence online will be notified.

Is the BrickHouse Alert waterproof?

Yes, the BrickHouse Alert device is waterproof which means that it is durable against heavy water splashing, rain, and showers. However, it is not recommended that the device be submerged in water and should be removed for swimming and bathing.